Richer Sounds, Solihull

Reviews about Richer Sounds, Solihull

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  KeepYourRatOut Review added: 2018.05.04

  ★ ★ ★ ★ ☆
  I went into 3 Richer Sound stores nearest to me within a week over the recent sales. They offer competitive prices, 6 year warranty on TVs, reasonable range of equipment, knowledgeable staff BUT each store gave me a different recommendation even when the other recommended range was still available. Confusing as I gave them very specific requirements i.e. screen size, type, budget, limitations etc ... So I guess the recommendation lies with the individual stores sales person dealing with you ? In Solihull store I did find it difficult to keep the attention of the salesmen who dealt with me. I had a 5 minute discussion with him about what my needs were and my budget. He went away 3 times to do something else, came back, apologized each time and then vanished ! This was very off-putting. They don't harass customers which is good but not approaching and staying with customers is not a good move. So I left the store and went round the corner to John Lewis. I knew what I wanted which was recommended by the Richer Sounds Birmingham store. I had to buy that day so deal done but elsewhere with a 5 year warranty included free ! Shame ... 4 stars for Richer Sounds but could have been 5 stars easily if full attention is given once they are with a customer.

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